How to Prepare for Your Appointment

Before, During and After Your Cleaning

 

We are excited to serve you for your upcoming cleaning appointment. To ensure you have an enjoyable experience with our cleaning team, please follow the list below to prepare for your service. The list ensures that expectations are clear, and we can perform at our best! 

 

Before the cleaning

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• Please vacuum all carpeted areas that will be cleaned before your appointment. If you’d like our technician to handle the vacuuming, let us know in advance. This service is available for an additional $10–$15 per area. 

• Make sure there is a parking spot available for our van.

• Remove any piles of clothes, toys, and other items from the carpet that will hinder your cleaning technician. 

• Relocate delicate and breakable items.

• Do move any furniture you want us to clean under or behind before our arrival. Our staff DOES NOT move any furniture to prevent accidents, damage, and/or hurting themselves. Moving furniture during the cleaning is not allowed.

• Hang up your curtains/drapes.

• We use powerful portable equipment, so please make sure there is access to a toilet with a bathtub so we can fill our equipment with clean water and dispose of dirty water after we finish the service.

• Secure your pets so they are safe while we clean. The process is noisy and can be stressful for your furry friends.

 

During the cleaning

 

• If you are home when the carpet cleaning technician arrives, that’s great. We will happily work around you, allowing you to carry out your normal activities. If you are not home, our team will perform carpet cleaning while you are out going about your day.

• Please note: this process generates significant noise. Hearing protection or headphones are recommended to help prevent discomfort during the service.

• Moving the furniture during the cleaning process is not allowed.

• Please ensure you do NOT have any other vendors or contractors working in the home at the time of the carpet cleaning service. We will have to reschedule if there are contractors in the way of our cleaning.

 

After the cleaning

 

• Please make sure the carpet is fully dry before placing any furniture back on it to avoid damage to the furniture or staining the carpet.

• Please note that the carpet will be damp after cleaning. Use caution when walking onto non-carpeted surfaces such as tile, vinyl, or wood flooring, as moisture may make them slippery until the carpet is fully dry. Please also avoid tracking dirt or debris onto the damp carpet.

• After the initial visit, we may follow up, asking for your honest feedback on our services.

• In the unlikely event that we don't meet your expectations, we'll return and make it right. Whenever you experience any issue with your cleaning plan, including any oversights or misunderstandings, let us know within 72 hours so we can arrange a re-clean.

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General Conditions

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• Our pricing is based on a per-room model, with each Standard Room (empty or furnished) up to 200 sq. ft. If a room exceeds 200 sq ft., there will be an additional charge of $0.45 per sq. ft. Smaller rooms cannot be combined to equal 200 sq. ft. A Living/Dining combo may be counted as 2 rooms.

• Each staircase is up to 15 steps. Additional steps or large landings are an extra.

• Hallways over 100  sq. ft. count as a room.

• Estimates provided by phone and online DO NOT guarantee 100% accuracy and may change upon inspection according to the actual scope of work and carpet condition.

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Payment & Cancellation Policies 

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• We accept debit and credit cards, e-transfer, and cash. A 4% processing fee applies to credit card and online payments.

• Payment is required upon completion of the service. Once the job has been finished, the full balance is due and payable using the agreed payment method.

• If you are not home at the time of service, payment is required in advance. An invoice will be sent once we arrive, assess the carpet, and confirm the final quote. Please note that we are unable to begin the job until full payment has been received.

• We offer convenient installment payment options to provide added flexibility and help you better manage your expenses. Please contact us for details, eligibility, and available arrangements.

• Should anything change, please reschedule/cancel your booking no later than 48 hours before your scheduled service to prevent a rescheduling/cancellation fee of $75.

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Please call us at 403-690-0244 if you have any questions regarding your appointment.