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Frequently Asked Questions

1. Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:

Health - Carpeting and fabrics that are not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or workplace.

The life of your carpet - can be greatly extended by simple routine professional cleaning.

Appearance - maintain the original look and lustre of your carpet with regularly scheduled cleanings.

2. Where can I get service?

OneTwoClean serves Calgary, Airdrie, Cochrane, Chestermere, Balzac, Okotoks, Langdon, and Strathmore. Don’t hesitate to give us a call or book online. Some areas are subject to a trip fee or higher minimum booking amount. Please contact us for details.

3. Do you move furniture?

In some cases, we can move light furniture. Moving this item may incur an additional fee. We ask that you move as much furniture as possible from the areas that are to be cleaned before the technician’s arrival. Moving furniture during the cleaning process is not allowed.

We are not allowed to move anything heavy or bulky. Large pieces of furniture that cannot be moved can be easily cleaned around.

We DO NOT move musical instruments, grandfather clocks, computers, electronic equipment, big-screen TVs, most beds, full China hutches, full bookshelves, entertainment centers, pool tables, or pianos. OneTwoClean reserves the right NOT to move any piece of furniture or household object that they do not feel comfortable with.

4. What payment methods do you accept?

We accept Visa, MasterCard, Interac e-Transfer, and cash.

 

5. Can you clean apartments or condos in high-rise buildings?

Yes, if there is an elevator.

 

6. Do you provide pet stain and odour removal services?

Absolutely. Pet stains and odour treatment are among the services we offer. We use UV light to locate all stains. Our special pet treatment process helps to remove stains and neutralize smells. In some cases, it may not be possible to detect and treat every source of the odour. Odours can linger in baseboards, upholstery, window dressings, and even paint. We cannot 100% guarantee complete odour removal.

PLEASE BE ADVISED. If a room is affected by severe pet stains and odours, the only effective method is removing the carpet, replacing it, and sealing the subfloor.

 

7. What do you consider “Tough stains”?

We consider "Tough stains" any stain or spot that requires special treatment, extra time, or special equipment to remove. Stains like paint, nail polish, marker, gum, red stains, and cosmetics are examples of these. The cost for stain removal starts at $25, depending on the size of the stain.

8. Can you get all the stains and spots out?

​It depends on what they are. Most grayish/blackish stains will come out. Unfortunately, anything with a dye will pose a problem. There is no way to remove a dye spot from your carpet without affecting the original dye applied when the carpet was manufactured. So, wood stain, food colouring from popsicles, hair dye, rust,  some markers, dyes in some candle wax, etc., often can’t be removed. 

9. How long before I can walk on my carpet?

You can walk on your carpet immediately but we recommend that you limit traffic until completely dry. Please also be careful when you step from a wet carpet to a hard surface. It can be slippery.