FREQUENTLY ASKED QUESTIONS
WHY SHOULD I HAVE MY CARPETS CLEANED?
There are many reasons to have your carpet and upholstery cleaned:
Health - Carpeting and fabrics that are not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or workplace.
The life of your carpet - can be greatly extended by simple routine professional cleaning.
Appearance - maintain the original look and lustre of your carpet with regularly scheduled cleanings.
HOW TO FIND CARPET CLEANING NEAR ME?
OneTwoClean serves Calgary, Airdrie, Cochrane, Chestermere, Balzac, Okotoks, Langdon, and Bragg Creek. Don’t hesitate to give us a call or book online. Some areas are subject to a travel fee or a higher minimum booking amount. Please contact us for details.
HOW TO PREPARE FOR MY APPOINTMENT?
To see the information about preparing for your appointment, please visit the page "How to prepare for my appointment"
DO YOU MOVE FURNITURE?
Due to liability purposes, we don't move any furniture or electronics. We ask that you move as much furniture as possible from the areas that are to be cleaned before the technician’s arrival. Moving furniture during the cleaning process is not allowed.
We are not allowed to move anything heavy or bulky. Large pieces of furniture that cannot be moved can be easily cleaned around.
We DO NOT move musical instruments, grandfather clocks, computers, electronic equipment, big-screen TVs, most beds, full China hutches, full bookshelves, entertainment centers, pool tables, or pianos. OneTwoClean reserves the right NOT to move any piece of furniture or household object that they do not feel comfortable with.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, AMEX, Interac e-Transfer, and cash.
CAN YOU CLEAN APARTMENTS OR CONDOS IN HIGH-RISE BUILDINGS?
Yes, we clean apartments and condos if there is an elevator in the building.
DO YOU PROVIDE PET STAIN AND ODOUR REMOVAL SERVICES?
Absolutely. Pet stains and odour treatment are among the services we offer. We use UV light to locate all stains. Our special pet treatment process helps to remove stains and neutralize smells. In some cases, it may not be possible to detect and treat every source of the odour. Odours can linger in baseboards, upholstery, window dressings, and even paint. We cannot 100% guarantee complete odour removal.
PLEASE BE ADVISED. If a room is affected by severe pet stains and odours, the only effective method is removing the carpet, replacing it, and sealing the subfloor.
DO YOU STEAM CLEAN CARPET?
We often receive questions about steam cleaning carpets. OneTwoClean cleans carpets utilizing hot water extraction carpet cleaning. A hot water extraction method is often called steam cleaning due to the visible steam produced during the cleaning process. Upon request, we also use soil extraction transfer technology carpet cleaning method with eco-friendly cleaning products, leaving your carpet looking its best. With this method, your carpets will be dry just in 1 hour.
WHAT DO YOU CONSIDER “TOUGH STAINS”?
We consider "Tough stains" any stain or spot that requires special treatment, extra time, or special equipment to remove. Stains like paint, nail polish, markers, gum, red stains, and cosmetics are examples of these. The cost for stain removal starts at $25, depending on the size of the stain.
DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS IN THE CARPET?
We cannot guarantee that we will remove all carpet spots or stains. The carpet fibres can be discoloured permanently by certain substances. Most grayish/blackish stains will come out. Unfortunately, anything with a dye will pose a problem. There is no way to remove a dye spot from your carpet without affecting the original dye applied when the carpet was manufactured. So, wood stains, food colouring from popsicles, hair dye, rust, some markers, dyes in some candle wax, paint and nail polish etc., often can’t be removed.
HOW LONG BEFORE I CAN WALK ON MY CARPET?
You can walk on your carpet immediately but we recommend that you limit traffic until completely dry. Please also be careful when you step from a wet carpet to a hard surface. It can be slippery.
DO YOU CHARGE A WASTE DISPOSAL FEE OR AN ENVIRONMENTAL FEE?
No, OneTwoClean does NOT charge a waste disposal or environmental fee.
Please send us an email at info@onetwoclean.ca or call us at 403-690-0244 if you have any questions.